Privacy Policy

Privacy Policy

Last updated: June 2025

This privacy policy outlines how your personal information is collected, used, and protected when you engage with my counselling and/or hypnotherapy services.

1. Who I Am

I am a qualified counsellor and hypnotherapist offering private sessions to support individuals with mental, emotional, and behavioural wellbeing.
Business Name: PJP Counselling
Email: pjpcounselling@gmail.com
Phone: 07941 482277
Website: www.pjpcounselling.com

2. What Personal Data I Collect

I may collect the following personal data from you:

Full name

Contact information (email, phone number)

Date of birth

GP details (only if required for safety reasons)

Relevant medical or mental health history

Session notes (brief factual notes for continuity of care)

Payment and billing information (if applicable)

3. How Your Data Is Collected

Your data is collected in the following ways:

Through contact or booking forms on my website

Over the phone or via email

During sessions

Via consent forms or contracts

4. Why I Collect Your Data

I collect your data to:

Provide therapeutic services ethically and safely

Manage appointments and communicate with you

Keep brief records for continuity of care

Comply with professional and legal obligations (e.g. supervision, safeguarding)

Handle payments or invoices (if applicable)

5. Lawful Basis for Processing

Under the UK General Data Protection Regulation (UK GDPR), I rely on the following lawful bases:

Consent – for optional communications or marketing

Contract – to provide you with therapy services

Legitimate interest – to ensure safe and effective practice

Legal obligation – for safeguarding or compliance with health regulations

6. How Your Data Is Stored

Your data is stored securely and confidentially. I use:

Encrypted devices and password protection

Secure digital recordkeeping software or locked paper files

Retain client records for a period recommended by my professional body (typically 5–7 years), after which they are securely deleted or shredded

7. Sharing of Personal Data

I do not share your personal information with third parties for marketing. Your data may only be shared in the following circumstances:

If required by law (e.g. court order or safeguarding concerns)

With your explicit consent

With a professional supervisor (anonymously, as part of ethical practice)

8. Your Rights

Under UK GDPR, you have the right to:

Access the personal data I hold about you

Request correction of inaccurate data

Request deletion of your data (in some circumstances)

Withdraw consent (if consent is the lawful basis)

Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data rights have been violated: https://ico.org.uk

9. Cookies and Website Analytics

This website may use cookies to enhance user experience and monitor basic visitor data. You will be asked to accept or reject cookies when you first visit the site. You can also manage cookie preferences through your browser settings.

10. Contact

If you have any questions or concerns about this policy or how your data is handled, please contact:

PJP Counselling
Email: pjpcounselling@gmail.com
Phone: 07941 482277
Website: www.pjpcounselling.com